Tom Wholecut Oxford in Cognac Signature
All Shoes ordered during the Factory Access campaign have an expected ship date of Nov/Dec 2022.
US, Canadian, and non-EU international addresses will ship from our facility in Miami, FL.
International backers in the EU will be shipped from within the EU so there will be no import duties or VAT.
Excellent domestic & international shipping rates have been negotiated with carriers.
If applicable, duties and local taxes will be charged by the appropriate authority at the destination country. Please determine these charges locally.
Refunds & Exchanges
All orders can be canceled for a full refund until July 31st, 2022. After July 31st all orders will still be entitled to exchanges if needed.
If the need for an exchange arises, we will need to charge for the exchange shipping both ways. Our Factory Access campaign is a time where we eliminate as many costs as possible in order to provide you with the best possible price, meaning we work with very small margins during this time. This is true for domestic & international orders.
All exchange requests must be submitted within the 30 day return period that will be announced after shipment of shoes is completed.