FAQ

What size am I in Ace Marks shoes?

To determine your Ace Marks size, please view our size guide where we provide you with a complete step by step guide to finding your correct Ace Marks shoe size. If you need any assistance, just email us to info@acemarks.com

I used the sizing tools, does that guarantee that I will choose the correct size?

While we provide a lot of information to help you with size & fit, making these tools available to you is not a guarantee on our part that you will choose the correct size & width. Every foot is different and the difference in size & width measurements is mere millimetres so even a slight misstep in measuring can throw the sizing off. When using the tools, it is important to also take into account your experience with other US shoe brands that use Brannock sizing. For example, Allen Edmonds uses Brannock sizing, so if you are a size 9.5 in AE, and you measure a size 6 using our tools, something is off. We suggest you reread the measuring tool instructions in the size guide and remeasure your feet. Of course, we are always available to assist. Just email us to info@acemarks.com.

May I use the WelcomeACE code or any other acemarks.com discount codes when reserving a drop shoe?

At this time, the welcomeace code and any personally issued discounts are only valid on purchases that are made on ACEMARKS.COM. These codes will not be valid on any purchase made from craft.acemarks.com

Can I use an Ace Marks Gift Card for a dropped style?

Gift Cards issued to acemarks.com will not work at craft.acemarks.com. If you would like to transfer an existing giftcard from AceMarks.com over to craft.acemarks.com, please email our customer service team at info@acemarks.com. Please note that once a balanced is transferred it can not be transferred back.

How do I add a product to my completed order?

If you would like to add additional products to your order, you can simply create a new order which will automatically be merged with any existing orders during shipping --orders will be merged by email address, so make sure that you use the same email address for any additional orders.

How can I remove a product from my completed order?

If you would like to change or remove an item on your order, you can email our CS team and we can make any modifications to your order that are needed. You can email us at info@acemarks.com. It is important to make sure you review your order carefully before you hit the final confirm button.

How can I cancel my order?

If you would like to cancel your order, you can email our CS team and we can make any modifications to your order that are needed. You can email us at info@acemarks.com. It is important to make sure you review your order carefully before you hit the final confirm button.

How can I change the size, color, or style of a shoe on my order?

If you would like to modify your order, you can email our CS team and we can make any modifications to your order that are needed. You can email us at info@acemarks.com. It is important to make sure you review your order carefully before you hit the final confirm button.

Will I be able to exchange Ace Marks shoes I receive from a drop?

Yes, you will be able to exchange and return them for a different style, color, size or a cash refund. Please make sure to follow our size guide so that you have the information needed to choose the correct size the first time as exchange and return shipping is not included in the price.

What if I need to update my shipping address?

You will be able to contact our customer service team at info@acemarks.com to change your shipping address up until a few days before we start to ship.

Where will the shoes ship from?

All items will ship from our facility in Miami, FL.

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